Terms of Service

By creating an account, accessing, or using the Service, you agree to these Terms and our Privacy Policy, Cookie Policy, and Acceptable Use Policy. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

If you do not agree, do not use the Service.

Mediatrow is an AI-assisted social media management platform. Features may include (as available on your plan): multi-brand workspaces, content creation and scheduling, publishing to connected social platforms, analytics, comment management, team collaboration, and AI-assisted generation of captions, images, video, and related assets.

We may modify, suspend, or discontinue features with reasonable notice where practicable. Beta or experimental features may change or be withdrawn without notice.

• You must provide accurate registration information and keep it up to date.
• You are responsible for safeguarding login credentials and for activity under your account.
• Workspaces (brand accounts) may have their own subscription, team members, connected social accounts, content, and usage limits.
• Workspace owners and admins are responsible for inviting members, assigning roles, and managing access.
• Notify us promptly at support@mediatrow.com if you suspect unauthorized access.

You must be at least 18 years old (or the age of majority in your jurisdiction) and able to form a binding contract. The Service is not directed to children under 16.

Access to certain features depends on the plan associated with a workspace. Plan limits (for example posts, AI generations, connected accounts, or team seats) are described in-product and may change.

• Fees, billing cycles, and payment methods (when enabled) will be shown at purchase or renewal.
• Unless stated otherwise, subscriptions renew automatically until cancelled according to the cancellation options available in the Service or by contacting support.
• Taxes may apply. Refunds, if any, are handled according to the plan terms shown at checkout or as required by law.
• We may suspend or limit a workspace that exceeds plan limits or whose payment fails, after reasonable notice where required.

“Customer Content” means content you or your team upload, create, schedule, publish, or otherwise provide through the Service, including captions, media, brand training materials, and comments.

• You retain ownership of Customer Content.
• You grant Mediatrow a worldwide, non-exclusive license to host, process, transmit, and display Customer Content solely to operate, secure, and improve the Service and to perform publishing and analytics you request.
• You are solely responsible for Customer Content and for complying with the terms, policies, and laws of each social platform you connect (Instagram, Facebook, X, LinkedIn, TikTok, YouTube, and others).
• When you connect a social account, you authorize us to access and use platform APIs on your behalf, store encrypted access credentials, sync metrics, and publish or manage content as you instruct. You may disconnect accounts at any time; disconnection clears stored tokens where technically feasible.

The Service may use third-party AI providers (including Google Gemini) to generate or transform text, images, video, and suggestions.

• AI output may be inaccurate, incomplete, biased, or unsuitable. You must review all AI output before publishing or relying on it.
• Subject to third-party provider terms and applicable law, and between you and Mediatrow, you may use AI output generated for your workspace as Customer Content.
• You must not use AI features to generate illegal, infringing, or prohibited content (see our Acceptable Use Policy).
• We do not guarantee that AI output is unique, non-infringing, or free of third-party rights.

You must comply with our Acceptable Use Policy. We may investigate violations and suspend or terminate accounts that breach these Terms or applicable law.

The Service, including software, design, trademarks, and documentation (excluding Customer Content), is owned by Mediatrow or its licensors. These Terms do not grant you any right to copy, modify, reverse engineer, or create derivative works of the Service except as expressly permitted.

The Service integrates with third parties (social networks, AI providers, cloud media hosting, email delivery, and payment processors when enabled). Your use of those services may be subject to their separate terms and privacy policies. We are not responsible for third-party outages, API changes, policy enforcement, or account actions taken by those platforms.

We implement reasonable technical and organizational measures to protect the Service, including encryption of social access tokens at rest. No method of transmission or storage is completely secure. You are responsible for configuring access within your workspaces appropriately.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, MEDIATROW DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI OR ANALYTICS OUTPUT WILL MEET YOUR REQUIREMENTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MEDIATROW AND ITS AFFILIATES, OFFICERS, AND EMPLOYEES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US $100) IF YOU HAVE NOT PAID ANY FEES.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.

You will defend and indemnify Mediatrow against claims, damages, and expenses arising from your Customer Content, your use of the Service, your connected social accounts, or your violation of these Terms or applicable law.

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms, create risk for us or others, or if required by law or a platform partner. Upon termination, your right to use the Service ends. Provisions that by nature should survive (including ownership, disclaimers, and liability limits) will survive.

We may update these Terms from time to time. We will post the updated version with a new “Last updated” date and, for material changes, provide additional notice where appropriate. Continued use after the effective date constitutes acceptance.

These Terms are governed by the laws applicable in the jurisdiction where Mediatrow principally operates, without regard to conflict-of-law rules, unless mandatory consumer protections in your country require otherwise. Courts in that jurisdiction will have exclusive venue, subject to applicable consumer rights.

Questions about these Terms: support@mediatrow.com · Contact page